سياسة الاستبدال والإسترجاع

Shipping and Delivery: At Diora Roastery, orders are carefully prepared within 1-5 working days, with attention to accuracy and quality at every stage. The delivery time depends on the customer's location, and a tracking number will be provided upon shipping via SMS or email. Orders placed on Friday will be shipped starting Saturday. Please ensure to enter the correct address and follow up with the delivery company to ensure your order arrives quickly. Exchange and Return: At Diora Roastery, we believe in providing a distinguished experience that meets the expectations of coffee lovers. For your satisfaction, we have a flexible exchange and return policy for your comfort and satisfaction. Return Conditions: The product to be returned or exchanged must be in its original condition, unused, and in its original packaging. Non-Returnable Products: To maintain the quality of our products, coffee products can only be exchanged or returned in case of obvious damage or an error in the order. In case of damage or error in the order: If your order arrives damaged or different from what you requested, please contact us within 3 days of receipt to work on correcting the order as quickly as possible to ensure your satisfaction. Shipping and Return Costs: The customer bears the costs of shipping and return if they do not want the product. This does not apply if the return is due to product damage or an order mistake. Procedures and Refunds: Once we receive the returned product and verify its condition, we will process the refund within 7-14 working days. We want to tell you that Diora Roastery offers you a coffee taste that suits you. If you have any inquiries or feedback, do not hesitate to contact us via social media or email. Thank you for choosing Diora Roastery! Email: [email protected] Mobile number: 0562222766